These Terms and Conditions apply to all pet care services booked by guests staying at a Native Places property.

 

By making a booking through the LPC website, the Guest confirms that they have read, understood, and agree to these Terms and Conditions.

 

1. Service Provider

All pet care services are provided exclusively by London Pet Club Ltd ("LPC"), an independent third-party pet care provider. Native Places ("Native") acts solely as a referral partner and has no responsibility or liability for the delivery, quality, supervision, or outcome of services provided by LPC.

 

2. Booking & Payments

• All bookings must be made directly through the London Pet Club website using promo code NP20 for a 20% discount

• Services are subject to availability and confirmation by LPC

• Bookings are not confirmed until accepted by LPC

• Full payment is required at the time of booking

• The standard rate is £30 per hour, with the NP20 discount applied at checkout

• Services are non-refundable if the guest returns earlier than scheduled

 

3. Eligibility

• Services are only available to guests with a valid reservation at a Native property

• Dogs must be:

  • Fully vaccinated

  • Free from any contagious illness

  • Non-aggressive

  • Registered with LPC in advance

• Guests must complete a digital information form detailing the pet’s needs, medical conditions, emergency contacts, and vet information

 

4. Supervision & Liability

• While in LPC’s care, the Guest’s pet(s) will be supervised by LPC. Native has no involvement in the supervision or handling of pets

• Guests remain responsible for:

  • Providing functional collars, leads, harnesses, or muzzles if required

  • Any damages caused by their pet within the apartment or public areas

• The Guest shall indemnify and keep indemnified LPC against any claims, losses, damages, costs, or expenses arising from injury, damage, or loss caused by the Guest's pet(s), except where such loss results directly from LPC's negligence

• LPC will take reasonable care whilst providing services but shall not be liable for injury, illness, escape, theft, loss or death arising from undisclosed medical conditions, undisclosed behavioural issues, natural animal behaviour, acts of third parties, acts of nature, or circumstances beyond LPC's reasonable control

 

5. In-Room Pet Sitting and Dog Walking

• Guests must provide LPC with access to their apartment at the pre-agreed time for in-room pet sitting services

• Native staff are not authorised to supervise, handle, or provide care for pets under any circumstances.

• Guests remain responsible for ensuring that their pet(s) are suitable for the requested service and that LPC has been provided with accurate and complete information regarding the pet’s behaviour, health, and care requirements

• For dog walking services, the LPC Team may walk multiple compatible dogs together unless an exclusive individual walk has been booked

• LPC reserves the right to refuse, modify, or terminate any service where a pet’s behaviour, health, or circumstances present a risk to the pet, the LPC Team, other animals, guests, or members of the public

 

6. Cancellations & Termination

• Guests must provide LPC with a minimum of 3 hours’ written notice (email) to cancel services

• Cancellations with less than 3 hours' notice or no-shows will be charged in full

• ​No refunds will be given if the guest returns earlier than the scheduled end time

• Services may be terminated without refund if:

  • A pet shows aggressive, destructive, or dangerous behaviour

  • False information is provided in the information form

  • Guests fail to return if requested in an emergency

• LPC reserves the right to contact guests immediately and request early return if required

 

7. Emergencies

In the event of a pet emergency and if the guest cannot be reached:

• LPC is authorised to:

  • Transport the pet to the guest’s listed or local vet

  • Seek on-site or emergency veterinary treatment

  • Place the pet in temporary emergency care​

• The Guest authorises LPC to make reasonable decisions in relation to emergency veterinary treatment where immediate action is necessary to protect the welfare of the pet

• All emergency costs will be covered by the guest and supported with receipts

 

8. Security & Confidentiality

• LPC will store all keys, access codes, and guest data securely

• All personal information will be treated in accordance with UK GDPR and LPC’s privacy policy

 

9. Media & Marketing

• Unless the Guest requests otherwise in writing prior, the Guest grants LPC permission to take and share photos and videos of their pet(s) for LPC use, including:

  • Social media, website, and promotional materials

  • Client updates via company app

• All media remains the intellectual property of London Pet Club Ltd

 

10. Non-Solicitation Clause

• Guests agree not to directly or indirectly employ, engage, contract with, or obtain pet care services from any member of the LPC Team introduced through LPC for a period of twelve (12) months following their stay without LPC's prior written consent

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11. Governing Law

• These Terms and Conditions shall be governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales

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12. Entire Agreement

• These Terms and Conditions, together with the LPC Information Form and any applicable consent forms, constitute the entire agreement between the Guest and LPC regarding the services provided

• ​The Guest’s booking confirmation and acceptance of these Terms and Conditions shall form a binding agreement between the Guest and LPC for the provision of pet care services

 

13. Discount Code Use

• Promo code NP20 is valid only during your confirmed Native stay

• Cannot be used in conjunction with other offers

• Proof of your stay at a Native property may be required

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If you have any questions about these Terms and Conditions, please contact info@londonpetclub.com